Data Protection & Privacy
At pka365, we take the privacy of our Pakistani players seriously. This Privacy Policy explains in plain terms exactly what personal information we collect when you use pka365.asia, how we use it, who we may share it with, how long we keep it, and what rights you have over it. We encourage you to read this document carefully before registering an account.
Privacy Commitments
These summary cards highlight the most important aspects of how pka365 handles your personal information. They supplement — but do not replace — the full legal text of this Privacy Policy that follows.
All data transmitted between your device and pka365.asia is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text over the network.
pka365 does not sell, rent, or trade your personal information to third-party marketing companies, data brokers, or advertisers. Your data is used exclusively to operate your account and improve the pka365 platform experience.
Every category of personal data pka365 collects is tied to a specific, disclosed purpose — account management, payment processing, KYC verification, or responsible gaming. We do not use your data for purposes beyond those described in this Policy.
As a pka365 player, you have the right to access, correct, port, and — in certain circumstances — request deletion of your personal data. These rights can be exercised by contacting pka365 support at any time.
When you deposit or withdraw via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, pka365 receives only the minimum payment verification data required to process the transaction. Full payment credentials are never stored on pka365 servers.
pka365 does not keep your personal data indefinitely. This Policy clearly sets out how long each category of data is retained — and what happens to it when the retention period ends. Regulatory requirements mean some records must be kept for a minimum of five years after account closure.
This Privacy Policy ("Policy") is issued by pka365, the operator of the online gaming platform accessible at pka365.asia and all associated applications and services ("Platform"). This Policy explains how pka365 collects, processes, stores, discloses, and protects the personal information of Players and visitors ("you", "your") in accordance with international data protection standards and the requirements of our gaming license authority. By registering a pka365 account or otherwise using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described herein, please discontinue your use of the Platform.
pka365 is the data controller responsible for personal information collected through pka365.asia. As data controller, pka365 determines the purposes for which your personal data is processed and the means by which that processing takes place. pka365 operates as an online casino and sports betting platform serving Pakistani players and other eligible users, with all financial transactions conducted in Pakistani Rupees (PKR).
For all data protection enquiries, subject access requests, or privacy-related concerns, Players may contact pka365's designated data protection contact at the email address provided in Section 15 of this Policy.
pka365 collects personal data through several channels, including direct submission by the Player during registration, interaction with the Platform, automated technical data collection, and third-party payment and identity verification providers. The categories of data collected are set out below:
pka365 uses the personal data described in Section 2 for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation & management | Registration & identity data, mobile number, email |
| KYC age & identity verification | CNIC / passport data, date of birth, residential address |
| Deposit & withdrawal processing | Financial & transaction data, payment account references |
| Game provision & session management | Gaming & betting activity data, technical usage data |
| Responsible gaming monitoring | Betting activity, session data, limits set, communication data |
| Anti-fraud & AML compliance | All categories, particularly financial & identity data |
| Customer support | Communication data, account data, transaction history |
| Marketing & promotions (opt-in only) | Email, mobile number, gaming preferences, communication preferences |
| Platform security & technical operation | Technical & usage data, login history, IP address |
| Legal & regulatory compliance | All categories as required by gaming license authority |
pka365 processes your personal data on one or more of the following legal bases, depending on the purpose of processing:
pka365 does not sell your personal data. We share personal information only with the following categories of recipients, and only to the extent necessary for the stated purpose:
Third-party companies that operate under contractual data processing agreements with pka365 and are engaged to provide specific platform functions, including:
pka365 is required to disclose personal data to its gaming license authority, financial intelligence units, and law enforcement agencies where legally compelled to do so — including disclosures required under anti-money laundering regulations, gaming license compliance audits, or valid legal process. pka365 will notify affected Players of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of the pka365 business or platform assets, Player personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained by the transferee.
pka365.asia uses cookies and similar tracking technologies to operate the Platform effectively and improve your experience. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing your pka365 account. pka365 does not use third-party advertising or retargeting cookies.
pka365 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
Whilst pka365 takes every reasonable precaution to protect your data, no online system is entirely immune to security risks. You are encouraged to use a strong, unique password for your pka365 account, enable SMS two-factor authentication, and report any suspicious account activity to pka365 support immediately.
pka365 retains personal data for the periods set out below. When the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to an individual Player.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC records | 5 years post account closure | Gaming license & AML regulatory requirement |
| Transaction & financial records | 5 years post transaction | AML compliance & tax regulatory obligation |
| Betting & gaming history | 5 years post account closure | License audit requirement & dispute resolution |
| Customer support records | 3 years post last interaction | Dispute resolution & service improvement |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of lawful processing basis |
| Technical / session logs | 12 months | Security monitoring & fraud detection |
| Self-exclusion records | Permanently (irreversible) | Responsible gaming obligation |
As a pka365 Player, you have the following rights with respect to your personal data. These rights can be exercised by contacting pka365 support with proof of your identity:
Request a copy of all personal data pka365 holds about you, including your account information, transaction history, and gaming records.
Request correction of any inaccurate or incomplete personal data held by pka365 — for example, a misspelled name or outdated address.
Request deletion of your personal data in certain circumstances. Note: regulatory retention obligations may prevent full erasure of some data categories.
Request that pka365 temporarily halt processing of your personal data while a dispute or correction request is being resolved.
Request your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you choose to do so.
Object to pka365's processing of your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in specific circumstances.
pka365 may process or store your personal data on servers located outside Pakistan, in jurisdictions where our cloud infrastructure providers, game studios, or KYC verification partners operate. When personal data is transferred outside Pakistan, pka365 ensures that appropriate safeguards are in place, including:
By using pka365, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan and consent to such transfers subject to the safeguards described in this section.
pka365 processes certain personal data specifically for the purpose of identifying and supporting Players who may be experiencing problem gambling. This includes:
The legal basis for this processing is both contractual (responsible gaming tools form part of the Player Account Agreement) and legitimate interest (pka365 has a genuine interest in preventing gambling-related harm to its customers). Players who have concerns about their gambling behaviour are encouraged to use the Responsible Gaming tools available in their pka365 account settings.
pka365 relies on the date of birth provided at registration and subsequent KYC document verification to confirm that all account holders meet the 21+ age requirement. If pka365 has reasonable grounds to believe that a Player is under 21, the account will be immediately suspended pending age verification. If age verification confirms the Player is under 21, the account will be permanently closed and data associated with that account will be handled in accordance with our responsible gaming obligations and applicable regulations.
If you are the parent or guardian of a minor and believe that your child has registered a pka365 account or submitted personal data to pka365, please contact our support team immediately so that the matter can be investigated and the account closed without delay.
pka365.asia may contain links or integrations relating to third-party game studios, payment providers, or sports data services. This Privacy Policy applies only to data processed by pka365 in its capacity as data controller. Third-party providers referenced on the Platform maintain their own privacy policies, and pka365 is not responsible for the data practices of those providers.
When you make a payment through JazzCash or EasyPaisa, for example, you are also interacting with those providers' platforms, and their own terms and privacy policies apply to that interaction. pka365 encourages you to review the privacy policies of all third-party services you use in connection with your pka365 account.
pka365 may update this Privacy Policy from time to time to reflect changes in data processing practices, new services added to the Platform, changes in applicable law, or requirements imposed by our gaming license authority. Material changes to this Policy will be communicated to Players via:
Your continued use of pka365 following the effective date of any updated Policy constitutes your acceptance of the revised terms. The "Effective Date" displayed at the top of this Policy will always reflect the date of the most recent revision. If you do not agree with any changes, you have the right to close your account and request deletion of your personal data in accordance with Section 9.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pka365, please contact our support team. All privacy-related enquiries are handled by personnel with specific data protection responsibilities.
pka365 support operates on Pakistan Standard Time (PKT, UTC+5), 24 hours a day, 7 days a week, including public holidays. Our team aims to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 30 calendar days.
Data Protection Contact:
Email: [email protected]
Please include "Privacy" in the subject line of your enquiry so it is directed to the appropriate team member without delay.
If you believe that pka365 has failed to adequately address your privacy concern, you have the right to lodge a complaint with the relevant data protection supervisory authority under pka365's gaming license jurisdiction.
Privacy Assured — Game Confidently
Now that you understand exactly how pka365 handles your personal information, log in to your account and enjoy cricket betting, live casino tables, and 500+ slot games — all in PKR, all fully encrypted, and all under the responsible gaming standards you've just read about. Your privacy is protected. Your PKR is secure.